mne-nuzhno-sdelat-sayt-ili-p/server.js

const http = require("http");
const fs = require("fs");
const path = require("path");

const PORT = process.env.PORT || 3000;
const DATA = path.join(__dirname, "data.json");

function readData() {
  try { return JSON.parse(fs.readFileSync(DATA, "utf8")); } catch (_) { return { calculations: [] }; }
}
function writeData(data) {
  fs.writeFileSync(DATA, JSON.stringify(data, null, 2));
}
function body(req) {
  return new Promise((resolve) => {
    let s = "";
    req.on("data", (c) => (s += c));
    req.on("end", () => { try { resolve(JSON.parse(s || "{}")); } catch (_) { resolve({}); } });
  });
}

// Формула Эрланга C (вероятность ожидания)
function erlangC(A, N) {
  if (N <= 0 || A <= 0) return 1;
  let sum = 0;
  for (let i = 0; i < N; i++) {
    sum += Math.pow(A, i) / factorial(i);
  }
  const numerator = (Math.pow(A, N) / factorial(N)) * (N / (N - A));
  const denominator = sum + numerator;
  return numerator / denominator;
}

function factorial(n) {
  if (n <= 1) return 1;
  let result = 1;
  for (let i = 2; i <= n; i++) result *= i;
  return result;
}

// Расчёт требуемого количества агентов (Erlang C)
function calculateAgents(contacts, ahtMin, serviceTimeSec, patienceSec, targetSL) {
  const ahtSec = ahtMin * 60;
  const trafficIntensity = (contacts * ahtSec) / 3600; // в Эрлангах за час
  
  let agents = Math.ceil(trafficIntensity);
  let sl = 0;
  
  for (let n = agents; n <= agents + 50; n++) {
    const pWait = erlangC(trafficIntensity, n);
    const avgSpeed = (pWait * serviceTimeSec) / (n - trafficIntensity);
    const probAnswered = 1 - pWait * Math.exp(-(n - trafficIntensity) * patienceSec / serviceTimeSec);
    sl = probAnswered * 100;
    
    if (sl >= targetSL) {
      agents = n;
      break;
    }
  }
  
  return { agents, trafficIntensity, sl: Math.min(sl, 99.9) };
}

// Расчёт FTE для разных каналов
function calculateFTE(params) {
  const results = {};
  
  // Входящие звонки (Erlang C)
  if (params.incomingCalls && params.incomingCalls > 0) {
    const r = calculateAgents(
      params.incomingCalls,
      params.ahtIncoming || 4,
      params.serviceTimeIncoming || 40,
      params.patienceIncoming || 40,
      params.targetSL || 80
    );
    results.incoming = {
      fte: r.agents,
      trafficIntensity: r.trafficIntensity.toFixed(2),
      sl: r.sl.toFixed(1)
    };
  }
  
  // Исходящие звонки (простой расчёт по времени)
  if (params.outgoingCalls && params.outgoingCalls > 0) {
    const totalMinutes = params.outgoingCalls * (params.ahtOutgoing || 4.5);
    const workingMinutes = (params.fteHours || 189) * 60 * (params.utilization || 0.86);
    results.outgoing = {
      fte: Math.ceil(totalMinutes / workingMinutes * 10) / 10,
      totalHours: (totalMinutes / 60).toFixed(1)
    };
  }
  
  // Неголосовые тикеты
  if (params.tickets && params.tickets > 0) {
    const totalMinutes = params.tickets * (params.ahtTickets || 12);
    const workingMinutes = (params.fteHours || 189) * 60 * (params.utilization || 0.86);
    results.tickets = {
      fte: Math.ceil(totalMinutes / workingMinutes * 10) / 10,
      totalHours: (totalMinutes / 60).toFixed(1)
    };
  }
  
  // Чаты (с учётом concurrency)
  if (params.chats && params.chats > 0) {
    const concurrency = params.concurrency || 4;
    const totalMinutes = (params.chats * (params.ahtChats || 90)) / concurrency;
    const workingMinutes = (params.fteHours || 189) * 60 * (params.utilization || 0.86);
    results.chats = {
      fte: Math.ceil(totalMinutes / workingMinutes * 10) / 10,
      totalHours: (totalMinutes / 60).toFixed(1),
      concurrency
    };
  }
  
  // Итого
  results.total = {
    fteInSchedule: Object.values(results).reduce((sum, r) => sum + (r.fte || 0), 0),
    fteWithAbsence: 0,
    absence: params.plannedAbsence || 0.1,
    unplannedAbsence: params.unplannedAbsence || 0.05
  };
  
  // Учёт отсутствий
  const absenceMultiplier = 1 / (1 - (results.total.absence + results.total.unplannedAbsence));
  results.total.fteWithAbsence = Math.ceil(results.total.fteInSchedule * absenceMultiplier * 10) / 10;
  
  return results;
}

http.createServer(async (req, res) => {
  // CORS для предпросмотра
  res.setHeader("Access-Control-Allow-Origin", "*");
  res.setHeader("Access-Control-Allow-Methods", "GET, POST, OPTIONS");
  res.setHeader("Access-Control-Allow-Headers", "Content-Type");
  
  if (req.method === "OPTIONS") {
    res.writeHead(200);
    return res.end();
  }
  
  // API: расчёт WFM
  if (req.method === "POST" && req.url === "/api/calculate") {
    const params = await body(req);
    const results = calculateFTE(params);
    
    // Сохранение расчёта
    const data = readData();
    data.calculations.push({
      id: Date.now(),
      date: new Date().toISOString(),
      params,
      results
    });
    writeData(data);
    
    res.writeHead(200, { "Content-Type": "application/json" });
    return res.end(JSON.stringify(results));
  }
  
  // API: история расчётов
  if (req.method === "GET" && req.url === "/api/history") {
    const data = readData();
    res.writeHead(200, { "Content-Type": "application/json" });
    return res.end(JSON.stringify(data.calculations.slice(-10).reverse()));
  }
  
  // Статика
  let file = req.url === "/" ? "/index.html" : req.url.split("?")[0];
  const full = path.join(__dirname, file);
  if (full.startsWith(__dirname) && fs.existsSync(full) && fs.statSync(full).isFile()) {
    const ext = path.extname(full);
    const type = ext === ".css" ? "text/css" : ext === ".js" ? "application/javascript" : "text/html";
    res.writeHead(200, { "Content-Type": type + "; charset=utf-8" });
    return res.end(fs.readFileSync(full));
  }
  
  res.writeHead(404); res.end("Not found");
}).listen(PORT, () => console.log("WFM Calculator на порту " + PORT));