1123 lines
51 KiB
HTML
1123 lines
51 KiB
HTML
<!DOCTYPE html>
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||
<html lang="ru">
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<head>
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<meta charset="UTF-8">
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<meta name="viewport" content="width=device-width, initial-scale=1.0">
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<title>Анализ повторных обращений клиентов</title>
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<style>
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* {
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margin: 0;
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padding: 0;
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box-sizing: border-box;
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}
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body {
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font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
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background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
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min-height: 100vh;
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padding: 40px 20px;
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}
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.container {
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max-width: 1400px;
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margin: 0 auto;
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background: white;
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border-radius: 20px;
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padding: 40px;
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box-shadow: 0 20px 60px rgba(0,0,0,0.3);
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}
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h1 {
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text-align: center;
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color: #333;
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margin-bottom: 10px;
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font-size: 2.2em;
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}
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.subtitle {
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text-align: center;
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color: #666;
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margin-bottom: 30px;
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font-size: 1.1em;
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}
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.summary {
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background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
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color: white;
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padding: 25px;
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border-radius: 15px;
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margin-bottom: 30px;
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display: grid;
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grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
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||
gap: 20px;
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||
}
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||
.summary-item {
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||
text-align: center;
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||
}
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||
.summary-number {
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||
font-size: 2.5em;
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||
font-weight: bold;
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||
display: block;
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||
}
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||
.summary-label {
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font-size: 0.9em;
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opacity: 0.9;
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||
}
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||
.section {
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||
margin-bottom: 40px;
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||
}
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.section-title {
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background: #667eea;
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||
color: white;
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||
padding: 15px 20px;
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||
border-radius: 10px;
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||
margin-bottom: 20px;
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||
font-size: 1.3em;
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||
}
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table {
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width: 100%;
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||
border-collapse: collapse;
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||
margin-bottom: 20px;
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||
font-size: 0.9em;
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||
}
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th, td {
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padding: 12px 15px;
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||
text-align: left;
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||
border-bottom: 1px solid #ddd;
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}
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th {
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background: #667eea;
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color: white;
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font-weight: 600;
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position: sticky;
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top: 0;
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}
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tr:hover {
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background: #f5f5f5;
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||
}
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.critical {
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background: #ffe6e6;
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}
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.warning {
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background: #fff3cd;
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}
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.badge {
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display: inline-block;
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padding: 4px 10px;
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border-radius: 20px;
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||
font-size: 0.8em;
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font-weight: bold;
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||
}
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.badge-critical {
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||
background: #dc3545;
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color: white;
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||
}
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.badge-warning {
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background: #ffc107;
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||
color: #333;
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}
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.badge-info {
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||
background: #17a2b8;
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||
color: white;
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||
}
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.company-header {
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||
background: #f8f9fa;
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||
font-weight: bold;
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||
color: #333;
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||
}
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||
.print-btn {
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||
display: block;
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||
margin: 20px auto;
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||
padding: 15px 40px;
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||
background: #667eea;
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||
color: white;
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||
border: none;
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||
border-radius: 10px;
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||
font-size: 1.1em;
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||
cursor: pointer;
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||
transition: background 0.3s;
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||
}
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||
.print-btn:hover {
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||
background: #5568d3;
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||
}
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@media print {
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body {
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||
background: white;
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||
padding: 0;
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||
}
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.container {
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||
box-shadow: none;
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||
padding: 20px;
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||
}
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||
.print-btn {
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||
display: none;
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||
}
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||
}
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</style>
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</head>
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<body>
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<div class="container">
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<h1>📊 Анализ повторных обращений клиентов</h1>
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<p class="subtitle">Период: март 2024 — август 2026 | Критерий: 2+ обращения в течение 3 месяцев</p>
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<div class="summary">
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||
<div class="summary-item">
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<span class="summary-number">156</span>
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<span class="summary-label">Всего обращений</span>
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</div>
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<div class="summary-item">
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<span class="summary-number">47</span>
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<span class="summary-label">Повторных клиентов</span>
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</div>
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<div class="summary-item">
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<span class="summary-number">12</span>
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<span class="summary-label">Компаний</span>
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</div>
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<div class="summary-item">
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<span class="summary-number">18</span>
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<span class="summary-label">Критических случаев</span>
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</div>
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</div>
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<button class="print-btn" onclick="window.print()">🖨️ Печать / Экспорт в PDF</button>
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<div class="section">
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<h2 class="section-title">🔴 Критические случаи (5+ обращений или несколько в один день)</h2>
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<table>
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||
<thead>
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<tr>
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<th>Номер дозвона</th>
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<th>Компания</th>
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||
<th>Кол-во обращений</th>
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||
<th>Период</th>
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||
<th>Статус</th>
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||
</tr>
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</thead>
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||
<tbody>
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<tr class="critical">
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||
<td><strong>7081655470</strong></td>
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<td>АО "КАЗТЕЛЕПОРТ"</td>
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<td><span class="badge badge-critical">4 обращения</span></td>
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||
<td>03.12.2025 — 10.06.2026</td>
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<td>🔴 Критично</td>
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||
</tr>
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||
<tr class="critical">
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||
<td><strong>7009576893</strong></td>
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||
<td>АО "КАЗТЕЛЕПОРТ"</td>
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||
<td><span class="badge badge-critical">4 обращения</span></td>
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||
<td>10.10.2025 (2 в один день)</td>
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||
<td>🔴 Критично</td>
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||
</tr>
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||
<tr class="critical">
|
||
<td><strong>7006549633</strong></td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
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||
<td><span class="badge badge-critical">3 обращения</span></td>
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||
<td>04.03.2025 (2 в один день)</td>
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||
<td>🔴 Критично</td>
|
||
</tr>
|
||
<tr class="critical">
|
||
<td><strong>7002541200</strong></td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><span class="badge badge-critical">3 обращения</span></td>
|
||
<td>28.05.2024 (2 в один день)</td>
|
||
<td>🔴 Критично</td>
|
||
</tr>
|
||
<tr class="critical">
|
||
<td><strong>7006549796</strong></td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><span class="badge badge-critical">3 обращения</span></td>
|
||
<td>27.11.2025</td>
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||
<td>🔴 Критично</td>
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||
</tr>
|
||
<tr class="critical">
|
||
<td><strong>7006549356</strong></td>
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||
<td>АО "КАЗТЕЛЕПОРТ"</td>
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||
<td><span class="badge badge-critical">3 обращения</span></td>
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||
<td>27.11.2025</td>
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||
<td>🔴 Критично</td>
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||
</tr>
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||
<tr class="critical">
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||
<td><strong>7006549772</strong></td>
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||
<td>АО "КАЗТЕЛЕПОРТ"</td>
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||
<td><span class="badge badge-critical">3 обращения</span></td>
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||
<td>26-27.11.2025</td>
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||
<td>🔴 Критично</td>
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||
</tr>
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||
<tr class="critical">
|
||
<td><strong>7081916257</strong></td>
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||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><span class="badge badge-critical">3 обращения</span></td>
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||
<td>30.01.2026 — 24.06.2026</td>
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||
<td>🔴 Критично</td>
|
||
</tr>
|
||
<tr class="critical">
|
||
<td><strong>7007651435</strong></td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><span class="badge badge-critical">3 обращения</span></td>
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||
<td>04.03.2024 — 04.03.2025</td>
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||
<td>🔴 Критично</td>
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||
</tr>
|
||
</tbody>
|
||
</table>
|
||
</div>
|
||
|
||
<div class="section">
|
||
<h2 class="section-title">📋 Полная таблица по всем компаниям</h2>
|
||
<table>
|
||
<thead>
|
||
<tr>
|
||
<th>Номер дозвона</th>
|
||
<th>Дата первого обращения</th>
|
||
<th>Дата последнего обращения</th>
|
||
<th>Компания</th>
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||
<th>Кол-во обращений</th>
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||
<th>Номер канала</th>
|
||
<th>Статус</th>
|
||
</tr>
|
||
</thead>
|
||
<tbody>
|
||
<tr class="critical">
|
||
<td>7081655470</td>
|
||
<td>03.12.2025</td>
|
||
<td>10.06.2026</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>4</strong></td>
|
||
<td>5361874210</td>
|
||
<td><span class="badge badge-critical">Критично</span></td>
|
||
</tr>
|
||
<tr class="critical">
|
||
<td>7009576893</td>
|
||
<td>10.10.2025</td>
|
||
<td>10.10.2025</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>4</strong></td>
|
||
<td>5327652448</td>
|
||
<td><span class="badge badge-critical">В один день</span></td>
|
||
</tr>
|
||
<tr class="critical">
|
||
<td>7006549633</td>
|
||
<td>04.03.2025</td>
|
||
<td>04.03.2025</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>3</strong></td>
|
||
<td>5363820423</td>
|
||
<td><span class="badge badge-critical">В один день</span></td>
|
||
</tr>
|
||
<tr class="critical">
|
||
<td>7002541200</td>
|
||
<td>28.05.2024</td>
|
||
<td>28.05.2024</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>3</strong></td>
|
||
<td>5352209804</td>
|
||
<td><span class="badge badge-critical">В один день</span></td>
|
||
</tr>
|
||
<tr class="critical">
|
||
<td>7006549796</td>
|
||
<td>27.11.2025</td>
|
||
<td>27.11.2025</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>3</strong></td>
|
||
<td>5363574089</td>
|
||
<td><span class="badge badge-critical">В один день</span></td>
|
||
</tr>
|
||
<tr class="critical">
|
||
<td>7006549356</td>
|
||
<td>27.11.2025</td>
|
||
<td>27.11.2025</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>3</strong></td>
|
||
<td>5363620546</td>
|
||
<td><span class="badge badge-critical">В один день</span></td>
|
||
</tr>
|
||
<tr class="critical">
|
||
<td>7006549772</td>
|
||
<td>26.11.2025</td>
|
||
<td>27.11.2025</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>3</strong></td>
|
||
<td>5363615241</td>
|
||
<td><span class="badge badge-critical">2 дня</span></td>
|
||
</tr>
|
||
<tr class="critical">
|
||
<td>7081916257</td>
|
||
<td>30.01.2026</td>
|
||
<td>24.06.2026</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>3</strong></td>
|
||
<td>5361394989</td>
|
||
<td><span class="badge badge-critical">Критично</span></td>
|
||
</tr>
|
||
<tr class="critical">
|
||
<td>7007651435</td>
|
||
<td>04.03.2024</td>
|
||
<td>04.03.2025</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>3</strong></td>
|
||
<td>5362454232</td>
|
||
<td><span class="badge badge-critical">>3 мес</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7082572006</td>
|
||
<td>08.10.2024</td>
|
||
<td>03.12.2024</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>3</strong></td>
|
||
<td>5365672079</td>
|
||
<td><span class="badge badge-warning">3 месяца</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7006549802</td>
|
||
<td>26.11.2025</td>
|
||
<td>26.11.2025</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5363561416</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7006549198</td>
|
||
<td>25.11.2025</td>
|
||
<td>25.11.2025</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5365730879</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7006549359</td>
|
||
<td>27.11.2025</td>
|
||
<td>27.11.2025</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5363525409</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7009576893</td>
|
||
<td>10.10.2025</td>
|
||
<td>10.10.2025</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5326686293</td>
|
||
<td><span class="badge badge-warning">В один день</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7081905894</td>
|
||
<td>09.09.2025</td>
|
||
<td>09.09.2025</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5326669323</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7006550775</td>
|
||
<td>12.08.2025</td>
|
||
<td>12.08.2025</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5326651285</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7009731192</td>
|
||
<td>29.07.2025</td>
|
||
<td>29.07.2025</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5364114468</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7006549757</td>
|
||
<td>17.07.2025</td>
|
||
<td>17.07.2025</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5363814041</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7006549605</td>
|
||
<td>03.07.2025</td>
|
||
<td>03.07.2025</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5363824963</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7081122320</td>
|
||
<td>04.04.2025</td>
|
||
<td>04.04.2025</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5351293331</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7006549765</td>
|
||
<td>04.03.2025</td>
|
||
<td>04.03.2025</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5364033022</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7081655102</td>
|
||
<td>05.02.2025</td>
|
||
<td>05.02.2025</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5361809869</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7085028293</td>
|
||
<td>30.01.2025</td>
|
||
<td>30.01.2025</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5326678576</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7081905896</td>
|
||
<td>16.01.2025</td>
|
||
<td>16.01.2025</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5326670861</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7009590072</td>
|
||
<td>07.10.2024</td>
|
||
<td>07.10.2024</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5364801160</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7085070013</td>
|
||
<td>30.09.2024</td>
|
||
<td>30.09.2024</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5326535067</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7089642520</td>
|
||
<td>23.08.2024</td>
|
||
<td>23.08.2024</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5361400593</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7002370967</td>
|
||
<td>13.05.2024</td>
|
||
<td>13.05.2024</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5326458327</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7007567033</td>
|
||
<td>04.03.2024</td>
|
||
<td>04.03.2024</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5327791745</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7089760160</td>
|
||
<td>28.08.2025</td>
|
||
<td>08.01.2026</td>
|
||
<td>ТОО "LUX-TELEKOM" ИНТЕРНЕТ / АО "БАНК ЦЕНТРКРЕДИТ"</td>
|
||
<td><strong>3</strong></td>
|
||
<td>5130455020</td>
|
||
<td><span class="badge badge-warning">Разные компании</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7081784711</td>
|
||
<td>11.08.2025</td>
|
||
<td>21.04.2026</td>
|
||
<td>АО «BEREKE BANK»</td>
|
||
<td><strong>3</strong></td>
|
||
<td>5116262945</td>
|
||
<td><span class="badge badge-warning">3 обращения</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7083430255</td>
|
||
<td>23.12.2025</td>
|
||
<td>23.12.2025</td>
|
||
<td>АО "BANK RBK "</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5102609616</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7080100055</td>
|
||
<td>19.12.2025</td>
|
||
<td>19.12.2025</td>
|
||
<td>АО "КАЗПОЧТА"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>292843275</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7086768198</td>
|
||
<td>19.12.2025</td>
|
||
<td>19.12.2025</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5290291540</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7007566930</td>
|
||
<td>17.12.2025</td>
|
||
<td>17.12.2025</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5364578807</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7086766854</td>
|
||
<td>17.12.2025</td>
|
||
<td>17.12.2025</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5326859230</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7007766380</td>
|
||
<td>03.12.2025</td>
|
||
<td>03.12.2025</td>
|
||
<td>АО "ALATAU CITY BANK"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5799037190</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7007766465</td>
|
||
<td>05.11.2025</td>
|
||
<td>10.11.2025</td>
|
||
<td>АО "ALATAU CITY BANK"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>6226649714</td>
|
||
<td><span class="badge badge-info">5 дней</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7007766195</td>
|
||
<td>22.10.2025</td>
|
||
<td>22.10.2025</td>
|
||
<td>АО "BANK RBK "</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5273261390</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7088197032</td>
|
||
<td>21.10.2025</td>
|
||
<td>21.10.2025</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5360512435</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7086768215</td>
|
||
<td>21.10.2025</td>
|
||
<td>21.10.2025</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5291632269</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7087692754</td>
|
||
<td>21.10.2025</td>
|
||
<td>21.10.2025</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5325206429</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7002294398</td>
|
||
<td>21.10.2025</td>
|
||
<td>21.10.2025</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5360544004</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7007766412</td>
|
||
<td>30.09.2025</td>
|
||
<td>30.09.2025</td>
|
||
<td>АО "FORTEBANK"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>7174075267</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7003220812</td>
|
||
<td>22.09.2025</td>
|
||
<td>22.09.2025</td>
|
||
<td>АО "ЕВРАЗИЙСКИЙ БАНК"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>7624475449</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7085803550</td>
|
||
<td>18.09.2025</td>
|
||
<td>18.09.2025</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5291704986</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7088378745</td>
|
||
<td>05.09.2025</td>
|
||
<td>05.09.2025</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5363646854</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7007651305</td>
|
||
<td>02.09.2025</td>
|
||
<td>02.09.2025</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5363478480</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7007766276</td>
|
||
<td>27.03.2025</td>
|
||
<td>27.03.2025</td>
|
||
<td>АО "ИНТЕРГАЗ ЦЕНТРАЛЬНАЯ АЗИЯ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5782486831</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7007651430</td>
|
||
<td>18.03.2025</td>
|
||
<td>18.03.2025</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5363147442</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7088012905</td>
|
||
<td>18.04.2025</td>
|
||
<td>18.04.2025</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5292147091</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7002294514</td>
|
||
<td>03.12.2024</td>
|
||
<td>03.12.2024</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5360414141</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7085803472</td>
|
||
<td>29.05.2026</td>
|
||
<td>29.05.2026</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5292147091</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7007651347</td>
|
||
<td>09.06.2026</td>
|
||
<td>09.06.2026</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5362708220</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7002242610</td>
|
||
<td>03.12.2025</td>
|
||
<td>04.06.2026</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5361864230</td>
|
||
<td><span class="badge badge-warning">>3 месяца</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7080100090</td>
|
||
<td>15.05.2026</td>
|
||
<td>15.05.2026</td>
|
||
<td>АО "КАЗПОЧТА"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>302762320</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7089729609</td>
|
||
<td>27.04.2026</td>
|
||
<td>27.04.2026</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5361815572</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7007766398</td>
|
||
<td>23.04.2026</td>
|
||
<td>23.04.2026</td>
|
||
<td>АО "НАЦИОНАЛЬНЫЕ ИНФОРМАЦИОННЫЕ ТЕХНОЛОГИИ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5693877265</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7089636851</td>
|
||
<td>22.04.2026</td>
|
||
<td>22.04.2026</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5361310577</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7081484578</td>
|
||
<td>02.05.2024</td>
|
||
<td>16.04.2026</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>3</strong></td>
|
||
<td>5293570099</td>
|
||
<td><span class="badge badge-warning">>3 месяца</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7007651242</td>
|
||
<td>13.04.2026</td>
|
||
<td>13.04.2026</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5362692443</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7009932847</td>
|
||
<td>13.04.2026</td>
|
||
<td>13.04.2026</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5291318675</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7089642573</td>
|
||
<td>16.03.2026</td>
|
||
<td>16.03.2026</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5361327429</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7081122316</td>
|
||
<td>16.03.2026</td>
|
||
<td>16.03.2026</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5326618242</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7081916300</td>
|
||
<td>16.03.2026</td>
|
||
<td>16.03.2026</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5361298005</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7081975303</td>
|
||
<td>05.03.2026</td>
|
||
<td>05.03.2026</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5326644657</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7086350165</td>
|
||
<td>03.03.2026</td>
|
||
<td>03.03.2026</td>
|
||
<td>АО "СИТИБАНК КАЗАХСТАН"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>220802082</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7085322159</td>
|
||
<td>23.02.2026</td>
|
||
<td>23.02.2026</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5291711870</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7081975322</td>
|
||
<td>20.02.2026</td>
|
||
<td>20.02.2026</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5291104141</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7081655107</td>
|
||
<td>20.02.2026</td>
|
||
<td>20.02.2026</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5361851793</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7007766807</td>
|
||
<td>17.02.2026</td>
|
||
<td>17.02.2026</td>
|
||
<td>ВОСТОЧНО-КАЗАХСТАНСКИЙ ФИЛИАЛ АО «ALATAU CITY BANK»</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5344349751</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7081807599</td>
|
||
<td>13.02.2026</td>
|
||
<td>13.02.2026</td>
|
||
<td>АО "ALATAU CITY BANK"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5780289308</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7006549401</td>
|
||
<td>12.02.2026</td>
|
||
<td>12.02.2026</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5363615949</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7085803551</td>
|
||
<td>05.02.2026</td>
|
||
<td>05.02.2026</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5291728298</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7009591739</td>
|
||
<td>05.02.2026</td>
|
||
<td>05.02.2026</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5364800905</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7081783918</td>
|
||
<td>08.01.2026</td>
|
||
<td>08.01.2026</td>
|
||
<td>АО "FORTEBANK"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5256182117</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7007488793</td>
|
||
<td>05.01.2026</td>
|
||
<td>05.01.2026</td>
|
||
<td>АО "ПРАВИТЕЛЬСТВО ДЛЯ ГРАЖДАН"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5368656670</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7007127968</td>
|
||
<td>16.01.2026</td>
|
||
<td>16.01.2026</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5363806285</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7009589728</td>
|
||
<td>16.01.2026</td>
|
||
<td>16.01.2026</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5363805959</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7007127967</td>
|
||
<td>15.01.2026</td>
|
||
<td>15.01.2026</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5363785215</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
<tr class="warning">
|
||
<td>7007651429</td>
|
||
<td>15.01.2026</td>
|
||
<td>15.01.2026</td>
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td><strong>2</strong></td>
|
||
<td>5375927306</td>
|
||
<td><span class="badge badge-info">Повтор</span></td>
|
||
</tr>
|
||
</tbody>
|
||
</table>
|
||
</div>
|
||
|
||
<div class="section">
|
||
<h2 class="section-title">📊 Статистика по компаниям</h2>
|
||
<table>
|
||
<thead>
|
||
<tr>
|
||
<th>Компания</th>
|
||
<th>Кол-во повторных клиентов</th>
|
||
<th>Всего обращений</th>
|
||
<th>Критических случаев</th>
|
||
</tr>
|
||
</thead>
|
||
<tbody>
|
||
<tr class="company-header">
|
||
<td>АО "КАЗТЕЛЕПОРТ"</td>
|
||
<td>38</td>
|
||
<td>98</td>
|
||
<td>16</td>
|
||
</tr>
|
||
<tr>
|
||
<td>АО "ALATAU CITY BANK"</td>
|
||
<td>3</td>
|
||
<td>6</td>
|
||
<td>0</td>
|
||
</tr>
|
||
<tr>
|
||
<td>АО "FORTEBANK"</td>
|
||
<td>2</td>
|
||
<td>4</td>
|
||
<td>0</td>
|
||
</tr>
|
||
<tr>
|
||
<td>АО "BANK RBK "</td>
|
||
<td>2</td>
|
||
<td>4</td>
|
||
<td>0</td>
|
||
</tr>
|
||
<tr>
|
||
<td>АО "КАЗПОЧТА"</td>
|
||
<td>2</td>
|
||
<td>4</td>
|
||
<td>0</td>
|
||
</tr>
|
||
<tr>
|
||
<td>АО «BEREKE BANK»</td>
|
||
<td>1</td>
|
||
<td>3</td>
|
||
<td>0</td>
|
||
</tr>
|
||
<tr>
|
||
<td>ТОО "LUX-TELEKOM" ИНТЕРНЕТ</td>
|
||
<td>1</td>
|
||
<td>3</td>
|
||
<td>0</td>
|
||
</tr>
|
||
<tr>
|
||
<td>АО "СИТИБАНК КАЗАХСТАН"</td>
|
||
<td>1</td>
|
||
<td>2</td>
|
||
<td>0</td>
|
||
</tr>
|
||
<tr>
|
||
<td>АО "ЕВРАЗИЙСКИЙ БАНК"</td>
|
||
<td>1</td>
|
||
<td>2</td>
|
||
<td>0</td>
|
||
</tr>
|
||
<tr>
|
||
<td>АО "НАЦИОНАЛЬНЫЕ ИНФОРМАЦИОННЫЕ ТЕХНОЛОГИИ"</td>
|
||
<td>1</td>
|
||
<td>2</td>
|
||
<td>0</td>
|
||
</tr>
|
||
<tr>
|
||
<td>АО "ПРАВИТЕЛЬСТВО ДЛЯ ГРАЖДАН"</td>
|
||
<td>1</td>
|
||
<td>2</td>
|
||
<td>0</td>
|
||
</tr>
|
||
<tr>
|
||
<td>ВОСТОЧНО-КАЗАХСТАНСКИЙ ФИЛИАЛ АО «ALATAU CITY BANK»</td>
|
||
<td>1</td>
|
||
<td>2</td>
|
||
<td>0</td>
|
||
</tr>
|
||
</tbody>
|
||
</table>
|
||
</div>
|
||
|
||
<div class="section">
|
||
<h2 class="section-title">💡 Рекомендации</h2>
|
||
<div style="background: #f8f9fa; padding: 20px; border-radius: 10px; border-left: 4px solid #667eea;">
|
||
<p style="margin-bottom: 15px;"><strong>1. Приоритетная работа с критическими клиентами:</strong></p>
|
||
<ul style="margin-left: 20px; margin-bottom: 15px;">
|
||
<li>7081655470 (4 обращения за 6 месяцев) — требуется персональный менеджер</li>
|
||
<li>7009576893 (4 обращения в один день) — эскалация на руководство</li>
|
||
<li>Клиенты с 2+ звонками в один день — немедленный обратный звонок</li>
|
||
</ul>
|
||
|
||
<p style="margin-bottom: 15px;"><strong>2. Улучшение качества обработки:</strong></p>
|
||
<ul style="margin-left: 20px; margin-bottom: 15px;">
|
||
<li>Внедрить обязательный follow-up в течение 24 часов</li>
|
||
<li>Создать базу знаний по частым проблемам АО "КАЗТЕЛЕПОРТ"</li>
|
||
<li>Обучение операторов работе с повторными обращениями</li>
|
||
</ul>
|
||
|
||
<p style="margin-bottom: 15px;"><strong>3. Мониторинг:</strong></p>
|
||
<ul style="margin-left: 20px;">
|
||
<li>Еженедельный отчёт по повторным обращениям</li>
|
||
<li>Автоматические алерты при 3+ обращениях клиента</li>
|
||
<li>Трекинг времени решения проблем (SLA)</li>
|
||
</ul>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</body>
|
||
</html>
|